Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- Submit a form using SystmConnect (SystmConnect is available to book appointments Monday to Friday, 7:30am to 4:00pm)
- phone us on 01453 540066, the phone lines are open Monday to Friday, from 8am to 1pm and then from 2pm until 6:30pm and speak to a member of our reception team
- visit the surgery and speak with a receptionist
Please be aware that the receptionist will need to ask you a series of questions from a template, for all GP or urgent care appointments in order for them to submit a SystmConnect form on your behalf.
For clinically urgent requests you will be contacted as soon as possible, for everything else you will receive a response within 48 hours. Where possible, we will assign your query to your preferred GP, although this may not always be feasible e.g. if the GP is away or not working within the specific turnaround time-frame.
We would like to remind you that all of our staff adhere to strict terms of confidentiality.
Routine appointments
To request a routine appointment up to 2 weeks in advance during opening times:
- Submit a SystmConnect form (SystmConnect is available to book apppointments Monday to Friday, 7:30am to 4:00pm)
- phone us on 01453 540066, the phone lines are open Monday to Friday, from 8am to 1pm and then from 2pm until 6:30pm and speak to a member of our reception team
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
GP appointments
A standard slot is 10 minutes. If you have more than one issue to discuss, or feel that you may need a longer consultation time for a more complex problem, then you can request to book a double appointment.
Nurse appointments
Nurse appointments can be booked by calling us on 01453 540066. The phone lines are open Monday to Friday, from 8am to 1pm and then from 2pm until 6:30pm. Some nurse appointments (dressing changes, diabetes checks, asthma reviews and smears for example) may be 15, 20 or 30 minutes. You will be advised of this at the time of making your appointment.
Berkeley vale enhanced access
For more information about Berkeley vale enhanced access appointments, please visit our Berkeley vale enhanced access page.
DNA – did not attend policy
A DNA occurs when an appointment is not attended and the patient has not contacted the practice in advance to cancel it. Wasted appointments are a huge problem throughout the NHS. The issue of DNAs is a continued frustration both for patients waiting to get an appointment and for those working in the practice as well as a waste of resources.
For more information please read our DNA policy.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on Cam Surgery 01453 540066 or Uley Surgery 01453 540066 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face appointment at Uley or Cam
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please try to telephone reception before 10am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the surgery.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.