Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday) during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

We strive to offer our patients an appointment within 3 weeks. We also offer pre-bookable appointments up to 8 weeks in advance.

GP appointments

A standard slot is 10 minutes. If you have more than one issue to discuss, or feel that you may need a longer consultation time for a more complex problem, then you can request to book a double appointment.

Nurse appointments

Some nurse appointments: dressing changes, diabetes checks, asthma reviews and smears for example, may be 15, 20 or 30 minutes. You will be advised of this at the time of making your appointment.

Telephone appointments

We are also happy to offer our patients a telephone consultation with a doctor.

If you feel you have an urgent problem that you would like to discuss with the doctor and are not able to get to the surgery for an appointment on the day, we can offer that they call you back as soon as possible. Unfortunately, we are not able to give a specific time when this may happen as it is very much dependent on the appointments diary for that day.

If the matter is not urgent, but you would like to discuss details with a doctor, then we can book a phone slot appointment for you in the future, on a day that is more convenient for you. They will call you within 2 hours of the booked time

Berkeley vale enhanced access

For more information about Berkeley vale enhanced access appointments, please visit our Berkeley vale enhanced access page.

DNA – did not attend policy

A DNA occurs when an appointment is not attended and the patient has not contacted the practice in advance to cancel it. Wasted appointments are a huge problem throughout the NHS. The issue of DNAs is a continued frustration both for patients waiting to get an appointment and for those working in the practice as well as a waste of resources.

For more information please read our DNA policy.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or face-to-face appointment at Uley or Cam
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If possible, please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the surgery.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Related information

Health A to Z

Sick notes

Test results